For Businesses
Outsource the work. Keep control of the customer experience.
The problem
Hiring internally is expensive. Managing freelancers is time-consuming. Traditional BPOs can be rigid, locking you into large contracts and unfamiliar processes.
The solution
NomaCX provides flexible support capacity with the operational management already built around it: staffing, quality, reporting and a real point of contact.
Support across every channel your customers use
Email, live chat, phone, WhatsApp and outbound, all staffed and managed as one operation.
See the full breakdown of our servicesReporting
Performance you can actually measure
Depending on your operation, we can track metrics such as:
| First Response Time | How quickly customers receive an initial response |
| Resolution Time | How long it takes to resolve an issue |
| First Contact Resolution | How often issues are resolved without follow-up |
| CSAT | How satisfied customers are |
| Ticket Volume | How much demand your support operation is handling |
| QA Score | Whether conversations meet your quality standards |
| SLA Performance | Whether agreed service levels are being met |
| Attendance / Coverage | Whether contracted support hours are actually covered |
Technology
Your tools. Your workflow. Our team.
NomaCX is designed to work alongside the systems your business already uses.
Helpdesk integration
Gorgias is currently supported for client-facing reporting and KPIs. Other helpdesk platforms can be connected as your operation requires.
Voice infrastructure
For voice operations, NomaCX provides integrated calling, recording and outbound infrastructure, built in-house.
Integrations are added based on operational requirements. Tell us what you use and we'll confirm what's currently supported.
Security & Data
Your customers' data is your responsibility.
Customer support means handling sensitive business and customer information. That is why access, permissions and data handling are considered from the beginning of every engagement.
Access control
Agents receive access based on their role and requirements.
Least-access principle
Agents only have access to the systems and information required to perform their work.
Confidentiality
Agents are expected to follow confidentiality requirements applicable to the engagement.
Data handling
Customer information is handled according to agreed procedures and applicable requirements.
GDPR
For European clients, data-processing responsibilities and GDPR requirements are addressed as part of the engagement where applicable.
FAQ
Frequently asked questions
How much does NomaCX cost?+
Pricing depends on the required channels, hours, languages, volume and complexity of the operation. Contact us and we'll build a proposal around your requirements.
Can I use NomaCX for only a few hours per week?+
Yes. Smaller support requirements can be accommodated where the required coverage and staffing model make sense.
Can you provide Dutch-speaking agents?+
Yes. Native Dutch-language support is one of NomaCX's core areas.
Do agents work for multiple companies?+
Agents may work with multiple clients, but client assignments, schedules and access are structured to protect service quality and confidentiality.
Do you work inside our existing helpdesk?+
Where possible, yes. NomaCX is designed to work with the tools your business already uses rather than forcing you into an unnecessary technology stack.
Can you handle phone calls?+
Yes. Voice support and outbound calling can be incorporated depending on the required operation.
Can you handle WhatsApp?+
Yes, where the required WhatsApp Business infrastructure is available.
Can you work evenings/weekends?+
Coverage can be built around your required operating hours, subject to staffing availability.
How quickly can we start?+
Start times depend on the scope, required languages, systems and staffing requirements. We'll confirm an expected launch timeline during the proposal stage.
Curious how we maintain quality across engagements? See how we protect quality.
Ready to build your support operation?
Tell us what you need and we'll build a proposal around your requirements.
Get a proposal